We’re already well into the fourth quarter of 2015 and, as many are, you may be wondering how we got here so fast. You may even be thinking about the financial status of the practice for the…
Posts Taggedexcellence
Expanding the Perio-Focused Approach – Part I
I know dentists who won’t even administer anesthetic without their assistant helping them. Okay, I won’t pick on you, but it’s true. My point is, as the doctor, you have the power to make sure your hygienist has the help s/he needs. I’m encouraging you to take the lead here. Yes, it helps the hygienist and, more importantly, it supports the practice as a whole by getting necessary periodontal therapy diagnosed early and providing excellence in patient care. To get the ball rolling, I recommend incorporating this as a component in every morning huddle.
What Can We Learn From the Oprah Incident?
I cannot help but relate this story to the opportunity we have every day with patients. Consider, in dentistry, how we impact the hearts and minds of our patients through their experiences — good and maybe, not so good (dare I say, bad). How could we ever know the true depth of how their experience can run in their social circles? And, how their experience may impact whether we lose or gain a patient? We don’t. Therefore, why would we ever risk creating a negative experience on our watch? This reminds me of a quote I love and happens to be painted on a wall in the office of one of my clients.
10 Steps to Building Lifelong Patient Loyalty
The key to creating lifelong loyal patients lies in our ability to build trust and rapport with our patients. And, it begins before the first call to our office. I’ve compiled an easy to follow guide as a means for examining ten distinct areas that have an immediate and lasting impact on a new patients’ perception of their dental experience. I invite you, along with your team, to use this guide and look closely at your current office procedures, practices and personal interactions that make up the new patient experience. Even the slightest shift in one area can make a dramatic difference in your efforts to build a trusted, lifelong relationship with every new patient.
What’s in Your Bag?
I say, every area of your practice where you spend money (no matter how little you think it may be), it’s worth your time to be strategic and not casual about it.
Leading the Hygiene Team to Peak Performance
In fact, I’ve experienced high-level performance from hygiene teams who have more energy, are more peaceful, profitable and having more fun. And, it’s no secret. We simply take performance to the next level by designing a game plan grounded in the unique strengths of the team and in perfect harmony with the goals of the practice.
Back to Basics
We are what we repeatedly do. Excellence, therefore is not an act but a habit. – Aristotle Nearly every dentist wants new patients, recognizes the value of new patients and may even invest (sometimes heavily) in…
Ready for a Game Changer?
“The achievements of an organization are the results of the combined efforts of each individual. Individual commitment to a group effort — that is what makes a team work, a company work, a society work, a civilization…