I cannot help but relate this story to the opportunity we have every day with patients. Consider, in dentistry, how we impact the hearts and minds of our patients through their experiences — good and maybe, not so good (dare I say, bad). How could we ever know the true depth of how their experience can run in their social circles? And, how their experience may impact whether we lose or gain a patient? We don’t. Therefore, why would we ever risk creating a negative experience on our watch? This reminds me of a quote I love and happens to be painted on a wall in the office of one of my clients.
Posts Taggedexperience
Proven Recipe for Happily Returning Patients
I know, we like to think we’re “doing our job” by “educating our patients” and making sure they “understand” how “important it is that they ______”. The blank can be filled-in with all kinds of things such as, floss, brush at least 2 times a day, rinse with our super galactic formula rinse, complete treatment…UGH!!! Do you know how completely uninspiring all of that is for our patients? Do you think they don’t know what they “should” be doing?
10 Steps to Building Lifelong Patient Loyalty
The key to creating lifelong loyal patients lies in our ability to build trust and rapport with our patients. And, it begins before the first call to our office. I’ve compiled an easy to follow guide as a means for examining ten distinct areas that have an immediate and lasting impact on a new patients’ perception of their dental experience. I invite you, along with your team, to use this guide and look closely at your current office procedures, practices and personal interactions that make up the new patient experience. Even the slightest shift in one area can make a dramatic difference in your efforts to build a trusted, lifelong relationship with every new patient.
When It Sounds Too Good To Be True…
Welcome to the introduction of our first in a monthly feature we’re calling, Product Buzz. Each month we’ll be exploring one of my top picks — a specific product or tool, all the juicy details, perks and even promotions you can tap into AND, bottom line…how it can boost your practice with a rise in productivity and continue to raise the bar on the level of service you provide every day.
What’s in Your Bag?
I say, every area of your practice where you spend money (no matter how little you think it may be), it’s worth your time to be strategic and not casual about it.
Back to Basics
We are what we repeatedly do. Excellence, therefore is not an act but a habit. – Aristotle Nearly every dentist wants new patients, recognizes the value of new patients and may even invest (sometimes heavily) in…
3 Unique and Fun Ways to Market Your Practice and Engage Patients
Relationship. Relevance. Service. I firmly believe these are the keys to designing and maintaining a thriving practice. And, when we go the extra mile in each of these areas…well, like I tell my patients in…
Bringing Sexy Back
Sleep is the new SEXY! WHAT?!? I know…you may have thought I was prepping you (no pun intended) for a chat about gorgeous white, sexy smiles. But, we get enough of that — don’t we? Seriously, I have…
The Way to a Patient’s Heart
May is High Blood Pressure Education Month While that may not seem very exciting, I promise it is one of THE best ways to engage your patient’s in their overall health; takes very little time and…
3 Steps to a Major Break Through to Freedom
I’ve always marveled at the dental profession as I’ve witnessed dentists balance two careers as one — dentist AND business owner — Mainly because I’ve seen it blend beautifully and other times I’ve seen…